I think the only thing I would add is in terms of the volume. In the last calendar year, there were over 1,200 complaints about the quality of Internet service. That's a fairly significant number, given that in order to get to us, customers are generally at their last stage of trying to get something fixed. We really represent the end stage of complaints for them, so it's a fairly significant number.
CCTS has been around for 15 years. Both Mr. Maker and I have been around for pretty much the entirety of that time. I can say that I don't think I have ever come across any situation where we haven't felt that service providers can always do better to make sure that customers understand what they are getting, what's included in their service and what the limitations are, and that disclosure of information is really key to ensuring a good consumer experience.