Ms. Josée Thibault at the Industry, Science and Technology Committee

On March 20th, 2023. See this statement in context.

March 20th, 2023 / 5:10 p.m.

Assistant Commissioner, Operations and Business Services, Commission for Complaints for Telecom-Television Services

I do not have the data to answer that question.

Nonetheless, I can say that sometimes the resolution of the complaint does depend on the equipment and the device, which requires a change of equipment. Ensuring the quality of services is work that happens between the consumer and the provider. However, that is not always the case.

Unfortunately, I don't have any data on that.

See context to find out what was said next.