Again, I don't have statistics I can share with you about that. What I can say is that it is very common for service providers to take a look at the customer's equipment when they are troubleshooting issues. That's been our experience. When we're working with complaints, that is our expectation, and we follow up on that and get reports on what was found.
That's what I can tell you. That's what I can speak to. As for the rest of it, it's a little bit more about informing consumers of their rights. Again, we're always big proponents of making sure that consumers are as educated as possible and that they understand how to navigate the system.