Again, I think it makes it clearer in terms of what the customer could expect, so absolutely that makes our job easier. I would also suggest, though—and I'm not saying anything new, as we've been saying this for many years—that providing that information at the point of sale, before a customer agrees to the contract, is key. Generally for consumers that is the ideal situation, but for consumers who find themselves faced with a bill or a service situation that they didn't anticipate, having speed information or any other parameters of what was promised to them clearly indicated in their agreements is absolutely helpful for us to help resolve those complaints.
On March 20th, 2023. See this statement in context.