On a practical level, in terms of your question about what specific recourse we can offer consumers, it looks like getting to the bottom of what the issue is. It looks like crediting any overage charges.
I think I gave an example in our opening remarks. If a customer is on a plan for 100 megabits per second and they're getting 25, and the provider actually offers an up-to-50 plan, we would look at the difference between those costs and we would require the service provider to compensate for that difference. We could also provide additional compensation for up to $5,000 to consumers above and beyond that crediting of the billed amount.