Thank you, Mr. Chair.
Ms. Knight, I would like you to talk about recommendations.
As Mr. Rajabiun mentioned, one potential solution is to make the measures more coercive. That way, companies would be penalized for not providing the services that people paid for.
Do you think that is a potential solution that should be strengthened? Would that be applied through a refund to consumers or a requirement to provide the advertised service?
Is there anything to explore on that front?