Mr. Chair, my questions are for Ms. Thibault or Mr. Maker.
I imagine that many of the complaints you receive must get resolved when the speed problem a consumer complains about is due to the equipment they have. If they don't have a good modem, for example, the speed they get on their computer will be significantly reduced.
Are there cases where the speed provided by the company is still good, but when it is processed by the consumer's modem, the consumer realizes that the problem has more to do with their equipment than with the company providing the telecommunications services?