That was a reference, and we've heard it regularly, to a desire to strike a balance within these provisions, but let's recognize that, once you get outside and start applying these rules, it's not a balanced playing field. Many individual Canadians don't know their privacy rights or, if they do, the prospect of filing a complaint, proceeding with it and facing all the challenges that are inherent in the system—and this is true for more than just privacy, but it's certainly true with privacy—is enormous.
We've had a system that, for the last two decades, has left people really disappointed because oftentimes they go through that process and are left with nothing other than a non-binding finding.
I'm glad that this law seeks to remedy that. The enforcement side is important, but we need to realize that, especially as we bring in tougher penalties, which are one of the really good things that I think are in this legislation, it also means that those who are facing the potential for penalties are going to take a much more aggressive approach in terms of how they deal with these various complaints.
It's not a level playing field, which means that you need to embed as much as you can within the legislation to limit the ability of those businesses to take advantage of what is quite clearly a power imbalance between themselves and the individuals.