I understand the point that the UN representative made: when it comes to some of the criminal issues, it's done by the police and the justice department of the host government. However, the refugees still experience the same problems. Although they report them to the UN, there's nothing that has been done, to my knowledge.
For instance, refugees can't get an alien card, the main identification card for refugees to stay in the country, from the UNHCR. It's the department of refugee affairs that issues it, and it issues it on the basis of money. Whoever doesn't pay money can't get it. The department just tells them frankly, “Go to the UNHCR”, if it doesn't give it to them. If they go to the UNHCR, it'll refer them back to the department of refugees, the RAS. Some people just give up. Like the other day, they're just caught on the streets on the allegation that they don't have the documents they're supposed to have as refugees. They're put in jail by the police, where they still have to pay money to be released.
Yes, I understand, but I still wonder what further steps the UNHCR can take to make sure that people.... The people still suffer. The UNHCR tries to do something, but people still suffer.