Thank you, Mr. Chair.
I think my broadband might be a little bit slow tonight, so hopefully I won't freeze.
Thank you for your presentation.
I recognize that this is somewhat new, and it's great that the online complaints portal is beginning, but what have you designed in terms of how you will determine what complaints to investigate? I'm sure you will have many, but what's that threshold? What's that protocol? What are the key points that need to be hit to actually begin that investigation?