The NCP is a voluntary process. We abide by OECD procedures. As we committed to do, we have signed on to operate an NCP that aligns to the procedures established. When we receive a complaint—it's called a “request for review”—we work with the complainant to ensure that the information is complete and that we understand the situation. We then reach out to the company, indicate that we've received this and ask them to respond.
Following an assessment to consider the facts in the case, we examine whether or not we believe that the guidelines would be furthered by offering conflict resolution. It is an iterative process and we aim to ensure that we are receiving information from both sides.