Minister Emerson has stressed performance measurement as being the key to how we can do redeployment and how we can decide what services are best offered. So in fact the success of the Canadian company is what we measure our success against, in a way. We can't make a sale, so sometimes we can just provide the information and get them to that point. But it is clear that in looking at the large or small companies, there are very different types of success. Troubleshooting might involve market access, opening the doors, whereas smaller companies might need something quite different.
We do client surveys, and this makes a difference in what services we offer where. We do focus-group testing. We continually go out to companies, and we have a new electronic service called “trio”, an electronic client relationship management service, which will mean going electronically to companies and asking how we can improve our service. We'll do that continually.