Yes.
This is from a U.S. cable from a high-level State Department official:
Only when the king and government believe that the U.S. Congress and U.S. administration are serious about certain reforms will they take notice and attempt some level of reform. Continued engagement by senior U.S. officials, such as...will keep the pressure on the Jordanians and indicate to them that their reform efforts are being monitored by those who also follow the considerable foreign assistance levels allocated to Jordan.
In other words, I would say that the United States government has a pretty good grip on what's going on, but they're not moving.
So I would have to beg to differ with the ambassador. This is from a high-level State Department cable. As I said, I think the State Department knows what's going on, but for whatever reason they're not breaking through.