The concept is that we are trying to correct market failure. So the SMEs without information on the means of going global are assisted by government. We're able to show satisfaction levels, and we can even help a company by having it decide that no, coming to this country does not make sense. It saves them time and money, and they're a satisfied client. Increasingly, we've seen from our client surveys that in order to improve and to have a lower rate of failure with our clients, the one area we want to work on is to be more consistent in the quality of our service.
We have some very good staff and some very good posts out there. We're trying to improve the consistency of our service in order to increase the success rate of our clientele. We don't have, to my knowledge, any particular system to measure individual companies failing or succeeding, except that we are measuring them. Every time they register two services, they get an automatic online survey request that asks them, how was your experience with this particular office in the world? That way we can measure how well they're doing. They also have an open-ended question and can mention whether they got a result—an MOU, a contract, or a distributorship agreement. It's evidence we can use to improve our service.