Certainly the first phone call I made to the embassy in Tokyo was unhelpful, and probably more than that, even discouraging. The consul and the people who are working in the field in the small offices have been excellent. They have been really good to work with. As for the embassy itself, I've been there probably four times, and I must say that I never came away with a warm feeling.
On May 31st, 2012. See this statement in context.