I'm not sure we have a problem. I was about to say that we don't have a perfect record in service, but our service improvement has been drastic as measured by the shippers themselves. It has improved by 46% since 2009, and it's now at about 73% satisfaction. It's difficult for me to break it down by commodity group, but I'll use canola as an example. We're moving tremendous volumes of canola. Those products are reaching ports and reaching markets. We're not hearing any dissatisfaction from those customer groups directly.
On October 23rd, 2012. See this statement in context.