I think it's related to two things, but in the interest of time, I would just say this. We are spending $200 million to put in a very elaborate system of corridors to ease the flow of connecting traffic, while CATSA, in the spirit of saving a few dollars on staffing, will not staff appropriately. There are seven lines open and only four of them are staffed. A quick gain would be to add a little more staff where it really counts to get the passengers through quickly.
On February 16th, 2015. See this statement in context.