There are different ways of addressing this particular challenge. One very simple one at the BDC is that we have more than 500 people who meet on a daily basis with entrepreneurs, and all of those employees have been trained on the EDC service offering and vice versa. We try to increase our mutual understanding of what the others offer so that we can relay them, depending on the needs they have, to the proper organization.
The same applies with the trade commissioner service. As I mentioned, some of the commissioners reside in our offices, which fosters collaboration. It's important that mutually we understand well what we do so that we can be a single point of contact for the entrepreneur. Another example is that we cross-train our call centres, for instance, so they can refer to the proper institution.
Lastly, there are a lot of initiatives on the ongoing communications side. The conference series that is taking place across the country is a joint effort by all parties, whereby we try to invite our own clients and explain in simple terms what we do so that they know exactly where to call and who to call.