We are absolutely pleased to have people here to listen. I'm being quite sincere with the group. You're hearing things from businesses that we may not have heard, so we want to get that information from you. We want these programs to successfully deal with what we hope is a short-term problem. While we see that there are some results coming, we are also very open to considering how we can improve those processes to ensure that continues to happen.
On October 16th, 2018. See this statement in context.