For the returns, I agree. Returns are a big part of e-commerce. They're expensive. They have to be automated, and that is a lot of friction. I was in my store this morning and I sold a three-dollar hair accessory. To say the taxes I collected on it are friction, no, that's just the way it is. That's what we've chosen to do, collect the taxes.
To say that it's going to be auto-declaration, that doesn't work. The person who's selling, who's shipping to Canada should collect the taxes. Should it be efficient? Yes, but to say it's friction and it's protectionism.... As far as I'm concerned collect the same taxes from everyone, but lower the tax rate for everyone, then. Lower it by 5% on everything we purchase in Canada. You'd probably break even. But you can't have one person calling taxes a “friction” and the other one calling it a “legal responsibility”. That doesn't make sense to me.