Thank you for the question.
We do have a very quick response rate, and we try our best to get back to people as soon as we possibly can—within a matter of hours if that's possible. It depends, obviously, on some time zones. Of course, we also like our clients to stay very close to the regional offices that we have, which are located all across the country. They should be able to get back to them in real time.
We certainly have a service standard that is to get back to them with a response within.... Duane will correct me if I'm wrong here, but I believe it is 48 hours. Sometimes it takes a bit of time to find the detailed information we need to answer whatever the question might be, and then we will of course communicate that we are digging further into it and will get back to them.