My concerns are not about the back end of the CARM process—I think the modernization was long overdue as far as the entry processing. They're all about the front end and the complications of the CARM portal. It's not that we're hesitant to onboard customers; customers are hesitant to onboard themselves. We have comments from importers who say they tried 10 times to get registered on the portal; they can't get the right documentation and there are issues with global customers, so it's just the challenge of the portal having security delegating the broker that makes it complex.
On September 25th, 2024. See this statement in context.