I think the key thing to establish is that there are two support desks that would come into rise if there are issues with the system. With the CARM system, it is a back-end system. If there's an issue with release, if there's an issue with something that you can't finalize and it could be system-related, you would actually call a different number on that aspect and probably get a quicker resolve.
Putting them into the same bucket is not realistic, understanding that there is a significant difference between the front end and the back end, and CARM is a 100% back-end system.