If I can correct you, that's actually not correct on the broker's side.
This is an association whereby, as brokers, we communicate with CBSA through service providers. Those service providers have been provided an ECCRD that has been given to, for example, Descartes or CANdata. As brokers, we use those service providers. If there are issues with the technological aspect, we go to those service providers, who would then communicate with CBSA.