Absolutely. I can't speak to the number of calls the government is receiving. I certainly can't attest to or deny what it's reporting. I can only report on our experience as an organization. As I indicated in my last testimony, it's not been our experience that we've received a response back within 24 hours on tickets that have been opened by our organization as we were going through the registration and the testing process.
That being said, I also testified to the fact that at UPS we have diligently worked with our customers. We've done considerable outreach to our customers to try to get them onboarded. We are obviously invested in this process being successful as well. The unfortunate thing is that the success of CARM implementation is predicated on adoption by all commercial importers, as we know. The fact of the matter, in the case of UPS and some of our counterparts, is that we have far less than 50% of our customers who have registered on the CARM client portal. As I testified, for UPS specifically, that's 20%. These are typically small importers. They import infrequently, but they are active importers that have imported with UPS over the last 12 months.
I stand by the fact that my concern is predicated on the fact that we have a low adoption rate by our customer base, and obviously I'm invested in ensuring that our customers aren't negatively impacted, not only upon implementation, but also after the transitionary measures have elapsed. We do appreciate the transitionary measures, but those will be in effect for only 180 days and 12 months, respectively. That's my concern.