Now, they also talk about having a help desk with four-hour processing times. My understanding is that it's only for perishables and emergency situations.
From those 44 testers, I'm hearing that there are still unresolved tickets that the government can't resolve in a timely manner. If they can't resolve the tickets from 44 testers, how are they going to do it for the 90,000-plus people who are registered for the system?