I have a genuine concern about moving towards digitization and automatization as we move across many government processes. We see similar things happening at IRCC, for example.
Is there still a small portion of the population that is less technologically savvy and requires a bit of assistance? How do you overcome that portion of travellers, Canadians or visitors to Canada, who just aren't in the smart phone world and aren't as technologically savvy as the rest?
How do you address that concern?