Thank you for the question.
Yes, it's been hugely impactful and devastating. I'll just take one example—the Niagara Parks Commission. They have 1,100 employees, and typically, two-thirds of their revenue is international. Of course, a significant amount of that is U.S. visitation. Let's call it what it is. They're our number one market, of course, out of anywhere in the world, by far. They were down by over $1 billion.
We focus on good customer service and treating our customers well, but when I look at the bridge numbers, the delays were four times what they should be because of ArriveCAN. That was with greatly reduced volume, so the customer service levels were very much lacking.
Another impact, Mr. Baldinelli, is on senior citizens who live in these communities. I was inundated with calls from these people, who said they felt they were being discriminated against. They were proud to show their passports and happy to show their vaccination status and boosters, but were offended that they were being forced to do something they couldn't do. We have the statistics.
Not to target seniors, but by and large they're not as tech savvy as younger kids are, and a lot of them could not do the app because they didn't have smart phones or computers. I don't have to look any further than my father, who is 80 years old and has a flip phone. This is what it's like living in a border community. We go over the river, just like you would cross town wherever you live. We go to visit our family and our friends.
It was disruptive to our family and friends in addition to the revenue. Every Thursday, my dad and mom would go over the river. They would go shopping. They'd visit some of their family and friends. They'd go out for dinner and they'd come back. They haven't done that in three years. They missed some very important and significant events—weddings, funerals and others.
I can tell you that seniors felt very discriminated against, because many of them do not have mastery of digital technology. To say that it's been devastating is an understatement. We're frustrated that we lost another tourism season to the international markets. We're looking for a recovery.