I like the idea that it's optional in the same way that NEXUS is, and time will tell. Early on I resisted NEXUS, but I became a convert because it definitely made things more efficient because you could go to NEXUS-only lines. If it is done well, and they fix the glitches and the problems....
The other thing I'll say about it—and my family saw this first-hand—is that the app forces you to lie. It wants to know your quarantine address. Day trippers who come to Niagara Falls don't have an address, because they're going home the same day, so they have to lie. Some of them were putting in the Peace Bridge address. These are law-abiding citizens, people who don't want to lie but whose only other choice was to not come here.
Yes, going forward, we will recover. There's no doubt about that because resilience is kind of built into our DNA. It seems there is always some kind of challenge. The question is, how long is it going to take and how many billions are we going to lose? How many lives have been disrupted because people can't cross now or they're too old to cross? I do think having it as an option is good if they can fix the glitchiness.
The last thing I'll say is about the border. The big challenge is the fact that there are competing cell towers along the U.S.-Canadian border and the coverage is spotty at best, so it's a real challenge when you're on that bridge trying to do anything with your phone.