I think there will be a lot of lessons learned about how the application was rolled out. It was rolled out rather quickly through a pandemic, so maybe some of the testing that would normally have been done didn't happen. Certainly there's a great discussion to be had about how we can ensure, whenever we're launching new technology here in Canada, that accessibility is front and centre.
Here at YVR, when we're developing technology, we develop it with security and privacy by design. I have no doubt that the CBSA did not do the same with ArriveCAN, but that's important too.
Fundamentally, what this comes down to is that everyone has to row the boat together and help folks understand. Let's build literacy about how to use these applications. I use the example of a multi-generational family arriving at YVR. Folks who are a little more tech savvy can use ArriveCAN in advance, and then they can help their family members who aren't as tech savvy.
Like Mr. Bachrach and Mayor Diodati, I have parents in their seventies with questionable tech skills, so I often operate as a tech help desk. That's really important for folks.
When they come in through the air mode, the utilization of ultra-efficient technology, with the ability for border guards to see non-trusted and potentially riskier travellers so they can do the job they need to do to protect our borders, is going to be critical in the system.