What I understand is that, to file a complaint, the person has to go to your website.
In the hypothetical situation I just cited, the indigenous residents in the far reaches of Colombia whose rights are violated should go to your website if they want to file a complaint.
What you're telling me is that it's almost impossible that that would happen.
Regardless, they are not even directed to your website. I gather, then, that the website and the financial resources the Government of Canada has put towards it are wasted.