The most common inquiries we receive on our general inquiry line or the line dedicated to business is with regard to filing the form itself. “How do I answer the following, on this or that question?” There are questions about exemptions and location, because we have created a tool, as you know, that allows our clients to identify where exactly, based on the postal code, their property is located and the tax implication for them.
It works in about 98% plus of the cases, but there are those odd situations where individuals will call, because they couldn't get the right answer from the tool.