Maybe I can add a little bit more. The reference librarians who are at the desk, whether it be in Centre Block or in one of the branches such as Wellington, do other work as well. A lot of our requests come in via email, for instance, so when they are not serving a parliamentarian or a member of staff personally, they will be online dealing with requests or doing reference work apart from the face to face.
On May 24th, 2018. See this statement in context.