Thank you, Mr. Chair.
I also thank the witnesses for joining us this afternoon.
I apologize for being late; I was at another committee meeting.
I have heard that a lot of progress has been made. When a move takes place, it is normal for there to be some obstacles. I can say that you have done very well. We are here, and everything is going smoothly.
Like my colleague, I love libraries. I even met my wife in a library. That is the quietest and most restful place ever. I unfortunately do not have a lot of opportunities to visit libraries or to go sit in them, as our work always makes us run around a lot.
I have heard that there will be a lot of changes when we come back. What exactly are you looking for and what specific data do you want to gather? What are you trying to improve? You mentioned that there were challenges, but what are they? Is it a matter of helping members and their office staff improve their knowledge of the services the library provides?
In that respect, I may make a small suggestion. In every government building, there is a SourcePlus centre. Two or three people work there, or sometimes a single person. I have made extensive use of the services provided in those centres, and their employees help us resolve all sorts of issues. I think you could use those centres to get closer to members and their office staff. Someone from the library could present the services you provide there and help people understand better what exactly they consist of.
I know that you are doing certain things, and I'm not saying that you are not doing enough—you are probably doing a lot of that stuff already. I often tell new employees to pay you a visit. I think that kind of bridge-building would be desirable, as it would enable you not only to spark the interest of members and their office employees, but also to learn about their needs.
This may seem quite trivial, but you could, for instance, implement an activity—which would become something of a best practice—on the way to use Excel software.
We may need guidance on creating tables in Excel, and you probably know more about that computer work than we do. By providing that type of a service, you would attract people to you, and they would learn other things at the same time.
That would also enable you to establish more extensive contact with employees working in members' offices. When staff members from our riding come to the Hill, they could attend a course on best practices in terms of new products the library provides.