You could go back to the list, but I think where we get the most feedback would be in terms of committee support. That's where I think we have the best grasp of the quality of our services and what your needs are, partly because the contact is face to face, and it's frequent, and we have followed up at the management level as well. That's an area where I think we have a very good understanding of what your needs are, and where you're happy or unhappy.
Where I think it's weaker is in terms of some of the research that is done and the reference requests where the feedback is quite ad hoc. We haven't updated any of our tools for a very long time. It's not captured in a way that's terribly useful, and we need to very much enhance that side of our understanding because really that part we're not very good about.
Even in terms of knowing whether the collection is what you're looking for, that's something where often you're working indirectly with the collection because we're supporting your staff, or we're supporting committees, and it's working its way up to you. But there may be blind spots for us that we're not aware of.
We've tried to identify areas where we believe we can improve, and those are just some of them. Then in the course of this year we will come back with a comprehensive strategy. I think for the next Parliament you're going to see what you mentioned, something where, when you get a research request or a reference question, you can answer whether or not you were satisfied.
We recognize that you don't have a lot of time and you're not going to want to fill out a questionnaire every time you ask us for work and we give you something. One of the questions we want to ask is how we can be efficient and effective in getting feedback from you. We will have new tools in place by the time you come back after the next election.