Luckily, I've been working with Dr. Lank for a number of years under her leadership. She has done extensive work at the library on client experience. I was one of the lead executives working on developing a client experience strategy for that exact purpose. If I were to be appointed, I would be curious to see in the last year how much has evolved in that field for the library.
I think there's been some great advances in how we consult. We have an ambassador program that used to run only at a new Parliament, which is now sustained and available to all new parliamentarians and their staff. There's also been recognition that, if your employees don't know about us, that is critical, so the ambassador program is also an orientation and a consultation process with employees. I think that's critical.
We work closely with the House and Senate, obviously, to consult with the chairs of committees and associations. In my role I would ensure that I do that regularly, but also engage more with the offices of the whips, given their important role especially when it comes to, for instance, the support we give to delegations and interparliamentary affairs. Obviously, we are working very closely with the Speakers and looking to professionalize and have a more regular way of surveying parliamentarians. The U.K. and Australia do annual surveys. That could be one of the things we could explore.