Okay.
When someone makes a request for MAID, it can be done in an informal way or often through, as we have in Ontario, a central intake. That's how we get the referrals. I contact them directly by phone and set up an appointment to come to their home. At that point, I ask for consent to be able to check their medical records through the online hospital system so that I can get some background information, so by the time I come to their home, I already have some information about what their health experience is.
When I get to their home, I have three agenda items I usually try to follow. The first is that I explain the entire process of being approved for MAID as well as what the actual procedure involves. The second is that I explain what happens in the actual MAID procedure so that they have an understanding of what it looks like. The third is that I offer them the opportunity to begin the assessment process formally. In this process I complete my initial part of the assessment, understanding from them their personal experience of their journey, their symptoms, what's causing their suffering, what treatments they may have had, what they've been offered and what they have experienced as changes in their life as a result of their illness.
That visit is usually between about an hour and an hour and a half, so I get to know them fairly well, and they get to know me as well.
Depending on what the results of that are, we have a discussion about timing. Sometimes it's just information they want to have at that time. Sometimes they're ready to move forward. At that point, if they haven't already completed the written request, they would do that, and we would arrange for a second assessor to come in to do the confirmatory assessment.