Fine then.
In addition to sustaining physical injuries, members may be scarred emotionally. As a Member of Parliament, I have met with several veterans and other individuals with complaints about compensation. When these persons come to see us, we get the impression that they have no one else to turn to.
Practically speaking, what recourse do these persons have when they encounter compensation problems or when they are dissatisfied with the treatment they have received, for example, when they have the impression that they have been more or less forgotten? Are the real problems on the administrative level? I am not asking you to get into specifics, but simply to explain to me how client services work.