With the greatest respect for the people who are going through that, sometimes they don't make the best, most objective witnesses, because obviously they're focused on their situation and can tend to get fairly emotional and a little off track. I understand where they're coming from. Perhaps a good summary of their situation in their own words, and then present that to some people who would be equipped to answer those kinds of concerns.... We'd feel free to challenge them on it, and so on. It might be a little easier to get good answers if it isn't what might turn out to be fairly emotional and not very objective.
That's just a suggestion. Those kind of stories do have a place.