If I may, I'll just clarify a point.
Remember, the figures you're hearing are for those who are approaching the PSCs and so forth. There are quite a number of people who will walk in, particularly in the district offices and so forth, who will not have seen a PSC. The number in the veterans community is around 10,000, but they didn't all go through PSCs.
Numbers can be warped to tell you what you want them to tell you.