For Veterans Affairs, except for a very high level of service to family members, the member that has served in the military must be a client before we can serve the family members. What I am recommending or suggesting, for your consideration, is that you think about a way we can actually help the family member before the client comes to us or if he or she refuses to come to us. In effect, by helping the family member, we will also be able to help the veteran.
On March 13th, 2008. See this statement in context.