You rely on people under you to carry out your orders or carry out your policies, and sometimes these people are saying they don't have people who believe them down here, so you'll never hear it up there.
How do you get people to be more sensitive at a lower level instead of accusing these returnees of shirking to get a pension out of it? It's a pretty cruel thing to say to someone who has just come back, or to a wife who has a husband who can't earn a living any more.