I'd like to add, not so much from my role in Afghanistan, but as a commanding officer of a regiment in Petawawa before deploying and as a commissioned officer in the Canadian Forces, that I'd take action to look after the care of my subordinates when I hear there is an issue, and that's not just me; it's public knowledge, because it's in the newspapers, that General Hillier himself has entertained the families of those who may have fallen through the cracks. That's not meant to be taken pejoratively. He has taken it upon himself and he's led by example in that regard.
I know that within 2 Brigade I and every single one of the commanding officers I serve with, Colonel Lavoie being one of them, would take it to heart if we got a call from someone outside the military asking if we knew that soldier X had a problem. As General Grant said, we would engage the medical people to try to assist. It's the old adage of not being able to fix the problem if we don't know there is a problem.