If I may add something, my current position is one of record, and you can see it there. I'm the executive assistant to the army commander. I will say that I've lived through this, and this is how it works. I get calls from Minister MacKay's office, the military assistant's office, to say that someone has approached a member of Parliament and they have since gone to Mr. MacKay's office, potentially through Mr. Hawn, and this is the situation and can I deal with it. It could be something very innocuous, like he needs a contact number for X, and we get on it right away. We feed back that way, and then the loop is closed, either directly—I've made calls personally myself—or to the unit's commanding officer through the chain of command. It does work, and we are doing it, sir.
On April 17th, 2008. See this statement in context.