It depends. Certainly our mandate requires us to resolve things at the lowest possible level. I'd say probably 90% of our cases are dealt with that way.
When we're not successful in resolving them, if it's a very important issue we go forward and put it in writing and give them a chance to respond and see what we get back. If we're not successful then and still feel strongly that there was an injustice, at that point we would make the report public.