Thank you, Mr. Chairman.
I was going to ask about training capacity, and you talked about improving it over time. But something that I'm particularly interested in is investment in personnel. No organization lasts very long unless it invests in its personnel. I'm in the same business as you are. I have to retain my personnel, hopefully. And one of the ways to do that, obviously, is about providing challenges, opportunities.
Through you, Mr. Chairman, could you elaborate, gentlemen, on the approach you take in terms of ensuring that people reach their capacity insofar as the challenges they seek? Sometimes they may seek challenges that are not realistic. But how do you do that? And how much of the outside--from the business world or from other institutions--do you draw on to look at the techniques they use in terms of applying that to the forces?