We reduced it by 70%, or close to that, and the quality has not been affected. Actually, the 45:55 ratio has not been affected by it. The deferrals of the Chief of the Defence Staff, so far as we've received his decisions on these cases so far, have not changed. They're seeing that the trend is there.
Without going into great detail, we've basically overhauled our internal system. We've reverse-engineered. We've reversed the way we approach a case. The involvement of the board member basically went from the end of the process to the start of the process: the board member now takes the lead on the problem that he's facing. He provides clear directions, a little like a judge would when he has a case, and he uses the clerks and the people around him to do research. We've reversed from an end-of-process approach to a front-of-process approach. That has proven so far to be extremely efficient, in a nutshell.