Thank you for your question.
Mr. Chairman, the process naturally does not come under my responsibility, but we have an in-depth knowledge of it by default. So it's a formal two-level process, which does not exclude informal measures. However, when a grievance filing is formalized, normally—you're right—there is an initial authority that is usually the one that has the power to decide the issue. When the complainant receives the decision from that primary authority and is dissatisfied with the response or the proposed solution, he can ask that his case be reviewed by the Chief of the Defence Staff. The matter is referred to him as the authority of last resort, that is the authority that will issue a final and binding decision. Beyond that, only a judicial review in Federal Court can be conducted with respect to the grievance, but not on the merits of the case.
There are indeed two decision-making levels, and at the same time there are all kinds of ways and means to resolve the dispute informally.