Members in general are very happy when the board reviews the grievances, whether we are denying their grievance or supporting it or supporting a grant, because they, for the first time, often see a reason and an explanation providing both sides of the picture. We've seen grievers withdrawing their grievance, saying that finally somebody is giving us a full answer to their issue. So far, it's very positive.
On February 9th, 2011. See this statement in context.