We are indeed mixing two systems. The grievance process is not a system of justice or a legal system. Consequently, when someone files a complaint to obtain satisfaction for an unfairness that he has suffered, the Chief of the Defence Staff, who is nevertheless mandated to control the administration of the Canadian Forces, cannot bring redress of his grievances to a conclusion if it is necessary to correct the error by means of monetary compensation. I could tell you about certain cases in which people have come to our office because it had been decided that the Canadian Forces had not been fair with them and that compensation was part of that decision, but that the chief could not authorize it.
On February 16th, 2011. See this statement in context.